Shipping policy

Teppex, Stefansbecke 6, 45549 Sprockhövel, Germany. We are happy to answer questions about shipping at info@teppex.shop or by phone on 0202 980 5900.

1. Delivery areas and shipping costs

The shipping costs are shown to you at checkout before you complete your order. We do not charge shipping costs afterwards and do not require deposits for shipping.

  • Germany: Standard shipping is free of charge.
  • European Union (excluding Malta and Cyprus): Shipping is free for orders of €500.00 or more. For orders below €500.00, the shipping costs are calculated from your cart and shown at checkout.
  • Switzerland, United Kingdom and Norway: Shipping is free for orders of €500.00 or more. For orders below €500.00, the shipping costs are shown at checkout. Customs duties, import charges and taxes are borne by the buyer (see section 2).
  • USA and Canada: Shipping costs depend on the weight and size of the goods and are shown at checkout. Customs duties, import VAT and fees are borne by the buyer (see section 2).
  • Malta, Cyprus and all other countries: We do not deliver to these countries. Ordering there is not possible at checkout.

All prices and shipping costs are stated in euros.

2. Customs duties, import charges and taxes for deliveries outside the EU

For deliveries to Switzerland, the United Kingdom, Norway, the USA and Canada, customs duties, import VAT and handling fees may additionally be incurred in the country of destination. They are included neither in the product prices nor in the shipping costs. The buyer pays them on import directly to the competent authority or the delivery service (delivery term DAP, "Delivered at Place"). The customs authority of your country will inform you of the amount; we recommend enquiring there before ordering.

3. Method of shipping

Depending on the size and weight of the goods, shipping is by parcel service or freight forwarder. We pack our goods carefully and ready for transport.

4. Delivery time

The delivery times stated in the shop or at checkout are estimates and not firmly promised dates. Actual delivery may differ depending on the carrier, destination, size of the goods and customs clearance. For payment in advance, the delivery time begins when your payment is received.

5. Unique pieces and availability

Most of our rugs and Kelim pieces are unique pieces. Once a piece is sold, the product page stays online and is marked as sold. If a unique piece is no longer available after your order, we will inform you without delay and refund any payments already made.

6. Transport damage

Please check the shipment on delivery. If the packaging shows visible damage, please report this to the carrier and to us without delay. Your statutory rights as a consumer remain in place even if you fail to make such a report.

7. Return after withdrawal

In the event of withdrawal, you bear the direct cost of returning the goods. Details can be found in our withdrawal notice.

The German version is binding.